WHATSAPP
Message us if you have any questions about:
Your delivered order
How to return a product
CHAT
Chat with us if you need immediate assistance to:
Know more about the status of an order or return
Modify or cancel an order
Note: Make sure to accept cookies for the live chat to open on the bottom right of your screen
CALL
Call us if you need support with:
Promotional codes
The finalization of an order online
Skincare advice and product recommendations
ORDER PROCESSING
Most orders are processed within one to two business days (processing time does not include weekend days).
Orders placed on Saturday and Sunday will be processed the following Monday.
Orders for Priority Shipping will be processed the same day if received by 3:00 PM EST.
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
We're sorry, we are currently unable to accept orders that are billed or shipped to destinations outside the U.S. We apologize for any inconvenience.
*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
ORDER STATUS
You may check the status of your most recent order(s) by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your La Mer Online orders.
When you click on Order Status, you will be prompted to log in with your email address and password. This Order Status page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.
Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
For time sensitive requests, such as order cancellations or address changes, please chat with a La Mer Representative, M-F 8am-10pm ET or call us toll-free at 1.866.850.9400 for assistance.
PRE - ORDER
Pre-Order is the ability to reserve a product prior to prior to the date on which it becomes available for immediate purchase on www.cremedelamer.com. When you purchase a Pre-Order item, we will provide an estimated ship date for that item during the checkout process and in your order confirmation email. If you have an account, this date is also visible in the Order History section. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs. If multiple shipments occur, you will not be charged additional shipping, and any samples or promotional items ordered will be included in your first shipment. If we are unable to ship your product by the estimated ship date, we will provide you with notice and you will have an option to cancel.
ORDER CANCELLATIONS
You will also have the ability to cancel your entire order within 30 minutes of placing order within the order history section of your account or directly from your order confirmation email. NOTE: Expedited orders placed between 2:30PM and 3:00PM EST cannot be canceled by the customer. You must contact customer service to attempt to cancel your order during this time.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) not available.
- Difficulty in processing payment information.
- Cannot ship to address provided.
- A duplicate order was placed.
- Cancelled due to a customer request.
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order,please chat with a La Mer Representative, M-F 8am-10pm ET or contact La Mer Online Customer Service at 1.866.850.9400 or via email.